13116.005 18MM SUMP PLUG HINO TRUCK BUS DUTRO XJC710R 720R 740R "920 921" 2014- XKU418R HYBRID EURO 5 2011- XKU645 XKU655 HYBRID EURO 5 2011- XKU710R HYBRID 916 2011-2014 XZU304R EURO 5 2011- XZU305R METRO 2003-2007 XZU306R

WARRANTY FORM

MAKE SURE YOU READ TERMS FIRST > 

Download your warranty form by clicking the link below.

CLICK HERE TO DOWNLOAD FORM

Warranty is for a period of 12 months or 20,000 kilometres from the date of sale, whichever occurs first.

TO CLAIM WARRANTY,

YOU WILL BE ISSUED WITH A REPLACEMENT ITEM EITHER WAY

YOU WILL NOT BE ISSUED A REFUND FOR THE ITEM !!

WE RESERVE THE OPTION TO REPLACE OR REPAIR !

THERE IS 2 WAYS TO HANDLE THIS,

1. YOU CAN BUY ANOTHER ITEM(S) OFF US , TO KEEP YOUR VEHICLE ON THE ROAD, AND SHOULD YOUR CLAIM COME BACK IN YOUR FAVOUR , WE WILL THEN CREDIT THE ORIGINAL ITEM, THAT WAY YOU ARE STILL ABLE TO USE THE VEHICLE.
2. OR, YOU CAN RETURN THE ITEM AND AWAIT THE OUTCOME, IF YOUR CLAIM COMES BACK IN YOUR FAVOUR A REPLACEMENT UNIT WILL BE SHIPPED TO YOU FREE ASAP. (PLEASE NOTE CLAIMS CAN TAKE 2-4 WEEKS TO ASSESS)
3. IF YOUR CLAIM COMES BACK, THAT IT IS NOT A WARRANTY CLAIM, THEN YOU ARE WELCOME TO HAVE THE REJECTED ITEM RETURNED TO YOU,(FREIGHT CHARGES WILL BE APPLICABLE TO YOU) WE WILL HOLD YOUR ITEM FOR 7 DAYS AFTER WE HAVE ADVISED IN WRITING OF THE OUTCOME, AFTER A FURTHER 7 DAYS AND WE HAVE NOT HEARD FROM YOU THE ITEM WILL BE DISPOSED OF.

Terms

Brett's Truck Parts warrants each part supplied and delivered to be free, under normal use and maintenance, from defects in material and workmanship according to the warranty conditions during the warranty period.

The terms of this warranty supersede and exclude all warranties, rights and remedies implied by law to the extent that such warranties, rights and remedies may lawfully be excluded.

Bretts Truck Parts' obligations under this warranty and the Trade Practices Act 1974 are limited to the extent that is lawfully repairing or replacing at Bretts Truck Parts' option the part or any part thereof subject to:

( i ) The part being returned to the place of business.

( ii ) Bretts Truck Parts being satisfied that the part is defective as a result of workmanship or material..

Bretts Truck Parts shall not be liable for damages for loss of profit or use in any circumstances whatsoever.

Exclusions:

Bretts Truck Parts' obligation under this warranty is limited to the credit of the purchase price, or replacement of the original part.

Cost for the removal and replacement of the part is NOT included.

Other fees and charges NOT covered by warranty include, but not limited to the following: Labour, retrieval fees, travel time, mileage, call out fee, incidental expenses, hire of plant, vehicles, machinery, lost time, lost profit, and other miscellaneous expenses.

Bretts Truck Parts require parts for inspection and evaluation by our engineering department, before any warranty undertaking is given.

Parts may be independently inspected and a report produced at our discretion.

Any subsequent report is subject to privacy laws, and will not be forwarded or contents made available to customers.

Bretts Truck Parts staff can not verbally promise to honour any warranty.

Request for warranty should be on your company form designated for this purpose. Relevant copies of invoices and other supporting documentation must be included, along with copy of our invoice where part was originally sold.

Complete the claim and return to Bretts Truck Parts.

Once claim is submitted, further items related to same claim can not be added.

Alternators & Starter Motors:

Alternators and Starter motors are subject to a warranty period of 6 months.

Units subjected to water damage will be rejected immediately.

All our orders are carefully packaged and shipped with Australia Post and other carriers that we might use from time to time. 

PROCESSING TIMES 

Your order will be processed within 1-2 Business days. Most orders are shipped within 1 business day. 

SHIPPING TIMES (AUSTRALIA) 

Standard 1-5 Business Days 

Express 1-3 Business Days 

SHIPPING TIMES (INTERNATIONAL) 

Standard Shipping 3-20 Business Days

International "DO NOT USE A P.O BOX" You must sign for the actual item(s)

WE DO NOT SHIP CLUTCH KITS "FREE" THIS OFFER IS FOR AUSTRALIA ONLY !!

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at parts@brettstruck.com.au. Please note that returns will need to be sent to the following address: 17 Craftsman Ave, Berkeley Vale NSW 2261, Australia

If your return is accepted, there will be a 20% handling fee and all Freight charges are not refunded. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at parts@brettstruck.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). "ELECTRICAL" ITEMS OR ITEMS ON "SALE" OR "SPECIAL" OR "SPECIALLY ORDERED IN"ARE NOT RETURNABLE FOR REFUND. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at parts@brettstruck.com.au.